{"id":1132,"date":"2018-07-07T11:27:10","date_gmt":"2018-07-07T11:27:10","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=779"},"modified":"2021-12-24T10:45:23","modified_gmt":"2021-12-24T03:45:23","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/onepiece.store\/fr\/nous-contacter\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1132\" class=\"elementor elementor-1132\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fdebd4 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3fdebd4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b276ccd\" data-id=\"b276ccd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd3b51e elementor-widget elementor-widget-heading\" data-id=\"bd3b51e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">R\u00e9ponses aux questions courantes<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca20b00 elementor-widget elementor-widget-heading\" data-id=\"ca20b00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d97d7f elementor-widget elementor-widget-accordion\" data-id=\"8d97d7f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1481\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1481\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps me faut-il pour recevoir ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1481\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1481\"><p>TEMPS DE TRAITEMENT<\/p><p>Nous sommes une entreprise d&#039;impression \u00e0 la demande, veuillez donc autoriser\u00a0<b>3 \u00e0 5 jours ouvrables de temps de traitement\u00a0<\/b>en fonction du type de produit et de notre volume actuel avant l&#039;exp\u00e9dition de votre commande. Il faut du temps \u00e0 nos moutons en microfibre-polyester pour nous lainer afin de produire des produits personnalis\u00e9s incroyables qui vous conviennent parfaitement.<\/p><p>Les commandes pass\u00e9es pendant les jours f\u00e9ri\u00e9s et les week-ends seront trait\u00e9es dans les jours ouvrables suivants.<\/p><p>Veuillez noter que la livraison des commandes avec plus d&#039;un article peut \u00eatre exp\u00e9di\u00e9e \u00e0 des dates diff\u00e9rentes en fonction de la disponibilit\u00e9 des stocks.<\/p><p>EXP\u00c9DITION STANDARD<\/p><p>D\u00e9lai d&#039;exp\u00e9dition pour la commande :<\/p><ul><li aria-level=\"1\">Normalement, il faut 5 \u00e0 15 jours ouvrables pour livrer le colis aux \u00c9tats-Unis.<\/li><li aria-level=\"1\">Pour les clients d&#039;autres pays, veuillez pr\u00e9voir 15 \u00e0 20 jours ouvrables de d\u00e9lai d&#039;exp\u00e9dition.<\/li><li aria-level=\"1\">En raison de la pand\u00e9mie de Covid 19, le d\u00e9lai de livraison peut prendre plusieurs jours suppl\u00e9mentaires<\/li><\/ul><p>** Notez \u00e9galement que pendant les vacances du Nouvel An chinois, les d\u00e9lais d&#039;exp\u00e9dition devraient \u00eatre retard\u00e9s de 5 \u00e0 7 jours ouvrables. Nous nous excusons pour les d\u00e9sagr\u00e9ments caus\u00e9s.**<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1482\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1482\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelle est votre politique de retour et d&#039;\u00e9change ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1482\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1482\"><p>En raison de la m\u00e9thode de production que nous utilisons pour tous nos produits, nous ne pouvons pas accepter les retours \u00e0 moins que l&#039;article ne soit prouv\u00e9 endommag\u00e9\/d\u00e9fectueux.<\/p><p>Notre politique dure 7 jours. Si 7 jours se sont \u00e9coul\u00e9s depuis que vous avez re\u00e7u votre achat, nous ne pouvons malheureusement pas vous offrir un remboursement ou un \u00e9change.<\/p><p>Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l&#039;avez re\u00e7u. Il doit \u00e9galement \u00eatre dans l&#039;emballage d&#039;origine.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1483\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1483\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment suivre l&#039;\u00e9tat de ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1483\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1483\"><p>D\u00e8s que votre commande sera exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation avec votre num\u00e9ro de suivi.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1484\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1484\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment puis-je b\u00e9n\u00e9ficier de l&#039;assistance client\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1484\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1484\"><p>Nous sommes impatients de vous aider avec votre demande. Nous r\u00e9pondons aux e-mails dans l&#039;ordre dans lequel ils sont re\u00e7us et r\u00e9pondrons \u00e0 votre e-mail le plus rapidement possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1485\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1485\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que dois-je faire si j&#039;ai entr\u00e9 une adresse de livraison incorrecte ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1485\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1485\"><p>Veuillez nous contacter d\u00e8s que possible et nous vous aiderons \u00e0 vous assurer que vous recevrez votre commande \u00e0 la bonne adresse.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1486\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1486\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Exp\u00e9diez-vous dans mon pays ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1486\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1486\">OUI. Peu importe o\u00f9 vous vivez, nous exp\u00e9dions nos produits partout dans le monde.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1487\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1487\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Mes articles seront-ils livr\u00e9s dans un seul colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1487\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1487\">Si vous avez command\u00e9 plusieurs articles diff\u00e9rents, ils peuvent \u00eatre envoy\u00e9s s\u00e9par\u00e9ment.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e729dc\" data-id=\"4e729dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99bc42d elementor-widget elementor-widget-heading\" data-id=\"99bc42d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Nous sommes l\u00e0 pour vous aider. Contactez-nous \u00e0 tout moment<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b0e079 elementor-widget elementor-widget-heading\" data-id=\"0b0e079\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"font-size: 28px; font-family: Inter; font-weight: 600; white-space: normal;\">Comment pouvons-nous vous aider?<\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5296b0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f5296b0\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"mailto:contact@onepiece.store?subject=[ONEPIECE] SUPPORT TICKET&#038;body=## Please Type Your Body Here ##\nYour Order ID:\nYour Name:\nReason of Contact:\nDetail Description:\n\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-bell\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">ASSISTANCE RAPIDE : contact@onepiece.store<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Common queries answered Frequently asked Questions How long does it take for me to receive my order? PROCESSING TIME We\u2019re a print-on-demand company so please allow\u00a03 to 5 business days of processing time\u00a0depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1132","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/pages\/1132"}],"collection":[{"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/comments?post=1132"}],"version-history":[{"count":0,"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/pages\/1132\/revisions"}],"wp:attachment":[{"href":"https:\/\/onepiece.store\/fr\/wp-json\/wp\/v2\/media?parent=1132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}