{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2021-10-08T16:14:39","modified_gmt":"2021-10-08T09:14:39","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/onepiece.store\/vi\/customer-help\/","title":{"rendered":"Tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
The available credit\/debit card options are listed below.<\/span><\/p> This transaction is strongly secured and encrypted by\u00a0Stripe<\/a>.<\/span><\/p> Please note that\u00a0C\u1eecA H\u00c0NG M\u1ed8T M\u1ea2NH<\/strong>\u00a0does not collect your credit\/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.<\/span><\/p> You also use Apple Pay if you are using Apple devices.<\/span><\/p> When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.<\/span><\/p> You may still check out even without a PayPal account. To do so, please click \u201cPay with Debit\/Credit Card\u201d in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.<\/span><\/p> We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t TH\u1edcI GIAN X\u1eec L\u00dd<\/p> Ch\u00fang t\u00f4i l\u00e0 m\u1ed9t c\u00f4ng ty in theo y\u00eau c\u1ea7u, v\u00ec v\u1eady vui l\u00f2ng cho ph\u00e9p\u00a0Th\u1eddi gian x\u1eed l\u00fd t\u1eeb 3 \u0111\u1ebfn 5 ng\u00e0y l\u00e0m vi\u1ec7c\u00a0<\/b>t\u00f9y thu\u1ed9c v\u00e0o lo\u1ea1i s\u1ea3n ph\u1ea9m v\u00e0 kh\u1ed1i l\u01b0\u1ee3ng hi\u1ec7n t\u1ea1i c\u1ee7a ch\u00fang t\u00f4i tr\u01b0\u1edbc khi \u0111\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c giao. Ph\u1ea3i m\u1ea5t th\u1eddi gian \u0111\u1ec3 nh\u1eefng con c\u1eebu microfiber-polyester len l\u1ecfi v\u00e0o ch\u00fang t\u00f4i \u0111\u1ec3 t\u1ea1o ra nh\u1eefng s\u1ea3n ph\u1ea9m t\u00f9y ch\u1ec9nh tuy\u1ec7t v\u1eddi ph\u00f9 h\u1ee3p v\u1edbi b\u1ea1n T.<\/p> C\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u1eb7t trong ng\u00e0y l\u1ec5 v\u00e0 cu\u1ed1i tu\u1ea7n s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd trong nh\u1eefng ng\u00e0y l\u00e0m vi\u1ec7c ti\u1ebfp theo.<\/p> Xin l\u01b0u \u00fd r\u1eb1ng vi\u1ec7c giao c\u00e1c \u0111\u01a1n h\u00e0ng c\u00f3 nhi\u1ec1u h\u01a1n m\u1ed9t m\u1eb7t h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c giao v\u00e0o c\u00e1c ng\u00e0y kh\u00e1c nhau t\u00f9y theo t\u00ecnh tr\u1ea1ng c\u00f2n h\u00e0ng.<\/p> TI\u00caU CHU\u1ea8N V\u1eacN CHUY\u1ec2N<\/p> Th\u1eddi gian v\u1eadn chuy\u1ec3n cho \u0111\u01a1n h\u00e0ng:<\/p> As soon as your order has shipped out, you will receive a confirmation email with your tracking number.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.<\/p> All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t YES. No matter where you live, we ship our products all over the world.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t If you have ordered multiple different items, they may be sent separately.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.\u00a0<\/p> Track with USPS<\/strong><\/a><\/p> Track with 17TRACK<\/strong><\/a><\/p> Note:<\/strong>\u00a0Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.<\/p> We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons\/factors why an item did not arrive in one\u2019s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.<\/p> Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it\u2019s been shipped. You may contact them directly.<\/p> Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:<\/p> If you haven\u2019t received your package, we\u2019d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we\u2019d advise you pick up your package at once, or it might be returned to our warehouse.<\/p> If this happens, we will have to wait to see if the package gets returned back to us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged\/defective.<\/p> Ch\u00ednh s\u00e1ch c\u1ee7a ch\u00fang t\u00f4i k\u00e9o d\u00e0i 7 ng\u00e0y. R\u1ea5t ti\u1ebfc, n\u1ebfu \u0111\u00e3 7 ng\u00e0y k\u1ec3 t\u1eeb khi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n mua h\u00e0ng c\u1ee7a m\u00ecnh, ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 ho\u00e0n l\u1ea1i ti\u1ec1n ho\u1eb7c trao \u0111\u1ed5i.<\/p> \u0110\u1ec3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3, m\u1eb7t h\u00e0ng c\u1ee7a b\u1ea1n ph\u1ea3i ch\u01b0a qua s\u1eed d\u1ee5ng v\u00e0 trong t\u00ecnh tr\u1ea1ng t\u01b0\u01a1ng t\u1ef1 nh\u01b0 b\u1ea1n \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c. N\u00f3 c\u0169ng ph\u1ea3i \u1edf trong bao b\u00ec g\u1ed1c.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.<\/p> If an item is missing, please contact us with your order number, the missing item\u2019s product title and photos of the package showing the shipping label.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there\u2019s nothing we can do to help you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\tIf you need to swap an item<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Returns and Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t